Refund Policy

At Mazaab.com, we are committed to ensuring that our customers have a smooth and satisfying shopping experience. We understand that sometimes things don’t go as expected, and you might need to return a product. Here’s how our refund process works to make it easy and hassle-free for you.

Eligibility for Refunds

  1. Product Condition: To be eligible for a refund, the item must be unused, in its original condition, and in the original packaging.
  2. Return Period: You have 30 days from the date of purchase to request a return or refund. After this period, unfortunately, we cannot offer a refund.
  3. Proof of Purchase: A receipt or proof of purchase is required for all refund requests.

Non-Refundable Items

Certain types of products are exempt from being returned. These include:

  • Perishable goods (e.g., food, flowers)
  • Intimate or sanitary goods (e.g., undergarments)
  • Gift cards
  • Downloadable software products
  • Health and personal care items

How to Request a Refund

  1. Initiate the Return: Contact our customer support team at support{at}mazaab.com with your order details and reason for the return.
  2. Send the Product Back: Once your return is approved, we’ll provide instructions on where to send your item. You will be responsible for paying the shipping costs for returning your item.
  3. Refund Approval: Once we receive your return, we will inspect the item and notify you of the approval or rejection of your refund.
    • If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 7-10 business days.
    • If rejected, we will provide a detailed reason for the decision and return the item to you.

Late or Missing Refunds

If you haven’t received a refund yet, please check with your bank or credit card provider, as processing times may vary. If you’ve done this and still haven’t received your refund, please contact us at support{at}mazaab.com, and we’ll be happy to assist you.

Damaged or Defective Products

If you received a damaged or defective item, please reach out to us within 48 hours of receiving the product. We will arrange for a replacement or full refund, including any shipping costs.

Sale Items

Only regular-priced items are eligible for a refund. Unfortunately, sale items cannot be refunded.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, please contact us at support{at}mazaab.com.

Need Help?

If you have any further questions or need assistance, feel free to contact our customer support team at support@mazaab.com.

We appreciate your trust in Mazaab and will do our best to resolve any issues you encounter!