Pet dog toys

Shipping Process

At Mazaab, we are committed to ensuring that your shopping experience is smooth from start to finish, including the delivery of your products. Here’s how our shipping process works:

1. Order Confirmation: Once you place an order, you will receive an email confirmation. Our team will begin processing your order within 24-48 hours (excluding weekends and holidays).

2. Processing Time: We carefully pick, pack, and prepare your items for shipment. This process usually takes 1-2 business days. For custom or high-demand products, processing may take slightly longer.

3. Shipping Times:

   • Domestic Orders: Typically delivered within 3-5 business days after dispatch.
   • International Orders: May take 7-14 business days, depending on the destination and customs clearance.

4. Shipping Partners: We partner with reliable global couriers to ensure your order is delivered on time and in excellent condition. Our carriers include DHL, FedEx, UPS, and other trusted partners.

5. Tracking Your Order: Once your order is shipped, you will receive an email with a tracking number, allowing you to monitor your package's progress every step of the way.

6. Shipping Costs: Shipping charges are calculated at checkout based on your location and the weight of your items. Occasionally, we offer free shipping promotions.

7. Customs & Duties: For international orders, please note that customs fees and import duties may apply and are the customer’s responsibility. We recommend checking with your local customs office for more information.

8. Delivery Issues: If you encounter any issues with your delivery, such as delays or damaged items, please contact our customer service team for prompt assistance.